For how long can i return products?
Generally, you have 14 days after you receive your goods to try them on and send them back if you don’t like them. We want you to be entirely satisfied with your purchase. If you are unsure about the colour, the size or the fit we would be glad to hear from you and tackle the problem.

I would like to exchange an item. How does that work?
Please enter the desired size on the return form, so we will be able to process the exchange as soon as your parcel arrives back. If you let us know about your exchange wish ahead of time, we will gladly make a reservation for you, as long as the desired size is in stock. Send an email to sales@canadagooseday.com.

How do i return items?
Please fill in the enclosed returns form and pack your items in a box. You are very welcome to use the BRAUN Hamburg box if it is not seriously damaged. Please note that shoe boxes are a part of our exclusive designer products and may not be used as a shipping box.
We will immediately refund the amount already paid by you after we receive your returned items. Depending on your payment method, you will receive the amount as credit to your bank account (pre-payment or SOFORT) or to your credit card or PayPal account. Please note that shipping costs will not be reimbursed.
If you have any questions about the returns procedure, please get in touch with our Customer Service:

Email:sales@canadagooseday.com

You may refer to the complete cancellation information with exact details as to the beginning of the cancellation period and the consequences of contract cancellation in our Cancellation policy.

Please not that exchanges are only possible for the same item in a different size if it is in stock.

Shipping via courier service: We will include a DHL returns label in your parcel, so you can simply drop off your package at your nearest post office.
If the above-mentioned conditions are observed, the return shipping will be carried out at our expense and risk.

How will i receive my refund and how long will it take?
We will refund the purchase price already paid by you immediately after receiving and inspecting your returned goods.

Depending on your payment method, you will receive the amount as credit to your bank account (pre-payment or SOFORT) or to your credit card or PayPal account. Please understand that we cannot make refunds to different bank or credit card accounts for security reasons. If possible, the refund will be made on the same day, and on the following business day at the latest. Please note that there may be delays with bank transfers when using different banks.

Can i return or exchange sale items?
Of course you can exchange or return sale items without stating a reason within the legal return period. The amount will be credited back to you according to your payment method.

How do returns from a non-eu country work (reimbursement of duties/taxes)?
You will receive an invoice enclosed in your package as well as a commercial invoice attached to the outside. Please hand over the returns package including the returns label and the commercial invoice attached to the outside to the UPS driver or drop it off at a UPS Access Point near you. The invoice is for the customer for documentation purposes and the commercial invoice is for returns and transport.

The procedure for partial returns is as follows:

On the invoice, manually cross out all items that you intend to keep.
You can also correct amounts manually.
Declare goods as “Rückware” or “Return Goods”on the invoice.

How can i be sure to buy original merchandise at ?
As a long-standing business with a history and an international reputation, we can assure you that we exclusively offer original merchandise in stores in our online shop. guarantee for the authenticity of every garment.